Patient Notice

We are pleased to inform you about some improvements we’ve implemented to enhance access to services at Rosemary Medical Centre. To help manage long wait times on the phone, we now offer a call-back system. If you are experiencing a long wait in the queue, you will be offered the option of a call back. Your position will be held in the queue and once you reach position 1, our receptionist will call you back.

Additionally, we are updating the way appointments are arranged to ensure you are directed to the most appropriate service or treatment for your condition or concern, within a suitable timeframe. Our reception team has been trained to follow clinical guidelines to guide you towards the best service, which may not always require an in-surgery appointment.

We kindly ask for your patience and understanding as we transition to this new process, which is designed to ensure all patients receive care tailored to their specific needs.

Thank you,

Rosemary Medical Centre