When We Are Closed
Between the hours of 6.30pm and 8.00am on weekdays, weekends and bank holidays, emergency calls are handled by NHS 111.
If your medical problem is not urgent, please telephone our Practice during normal opening times or call NHS 111 for general health advice. However, if you need medical help outside of our surgery hours, you can either telephone our Practice on the usual number 01202 723372 where you will be directed to contact NHS 111 or ring NHS 111 on 111 directly who will direct you to the service that is most suitable for your needs.
About NHS 111
NHS 111 is a new service to make it easier for you to access local NHS healthcare services. You can call 111 when you need medical help fast but this is not for a 999 emergency.
NHS 111 is a fast and easy way to get the right help, whatever the time. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
When to use it
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.
Call 111 if:
- you need medical help fast but it's not a 999 emergency
- you think you need to go to A&E or need another NHS urgent care service
- you don't know who to call or you don't have a GP to call
- you need health information or reassurance about what to do next
For less urgent health needs, contact your GP or local pharmacist in the usual way.
If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number. For immediate, life-threatening emergencies, continue to call 999.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.